Frequently Asked Questions

Most email marketing providers hid behind a smoke Screen but We DONT! Have a question about our email marketing solutions? Contact us, we’ve got Real, Live People based at our UK midlands office standing by to answer your questions.

Finding answers fast is the key to your success (and ours)
  • You can SEARCH through your account.
  • VISIT our blog or
  • TALK to us directly

Search Whilst Logged in Your Account

eSendPro has a great deal of helpful information built into the system and accessible through the "help" button at the upper right when you’re inside your account to help increase your email marketing skill and knowledge base.

Visit Our Blog

No answers to your problem or question through our search and category FAQ feature? In that case we may have it already covered on our blog. So visit our blog, you’ll find thorough answers to some of the more advanced questions, news and other updates.

Send Us Your Detailed Question

You still can’t find an answer to your worries? Then speak to someone in our team or you’d rather send a detailed question. Then go ahead and use this form to contact us by email. You’ll receive a prompt and thorough response.

Here at eSendPro, we work tirelessly to ensure you get the help you need, when you need it.

Who is eSendPro for?

Just about any business or organisation with intent to engage with their prospects and customers in a new way that builds lasting relationships, familiarity and trust.

Is there any software to download?

No. eSendPro is all online, accessible through a username and password from any computer or mobile with an internet connection.

How secure is eSendPro?

Because there are many sides of email security, deliverability and accessibility we’ve written a thorough response to this question. Read more about Our Infrastructure.

How does eSendPro integrate with our website?

eSendPro has made it easy to integrate with your blog, shopify shop, magneto shop, drupal website or your normal HTML website . We make it super simple to integrate your mailing list with your website, simply copy and paste the provided HTML code into your site and you’re good to go.

Can our newsletter look like our website?

Yes apart from using the 30+ templates. Our design team can make you a custom template, that can match your current look or create a new one from the ground up that will ensure design continuity for all your companies’ communication – so your emails make an impact and leave an impression.

What is included in the mobile phone (Andriod / iPhone) version?

Mobile devices have small screens and limited input options, so we’ve kept things nice and simple. You get fast and easy access to campaign reports for your own campaigns and your clients campaigns.

The design and layout has been built specifically for mobile browsing, so it is light, fast and easily readable. Here’s how it looks on an iPhone.

I’m not seeing the mobile phone (Andriod / iPhone) version when I login on my phone!

To keep things simple we are trying to automatically detect what device you are using, and send you to the mobile version when you are on a mobile device. Sometimes that automatic detection doesn’t work. We’ll keep improving that, but in the mean time you can browse to http://esendpro.createsend.com/m and force the mobile version to load.

Can I still use the full version on a mobile device?

Yes, if you ever want to go back to the full eSendPro experience you can click the ‘switch to full version’ link on the bottom of the page.

I already use a free mailing list program, why should I choose eSendPro?

I suppose we need to pause at the word “free” to observe that nothing is completely free or these systems would soon collapse from economic starvation. Each of the sites we’ve studied are advertising supported. Free mailing list programs are fine we’re not downgrading them as they serve their purpose. But we have found that you typically get what you pay for like clunky user interfaces, limited functionality, added baggage’s, no real support and guarantees as to whether your message was received or not. With eSendPro we pride ourselves on how easy it is to use our professional application, we have loaded the application up with all the best 21st century features and functionality you’d ever need and we go above and beyond to make sure your messages get to their intended destination and In addition you’re able to track, analysis in real-time. Don’t believe us? Make it easy on yourself and try eSendPro today.

How do I pay for eSendPro?

We accept all major credit cards with two simple ways to pay. Pay monthly for unlimited campaigns or Pay by campaign and even switch between at any time.